Emergency Notification Form
Discolored Water, March 2, 2024
The Water Authority experienced a PSE&G LI electrical power disturbance within the low zone portion of the service territory on Saturday, March 2nd around 6:50 PM.
The electrical disturbance affected pumping operations at Station Nos. 15, 30 & 44. In addition to these Stations ?dropping out? simultaneously, the operation of the low zone area without Elevated Tank No. 20 (out of service due to Rehabilitation) experienced a sudden loss of water pressure (approximately 30 psi for 15 minutes). This sudden drop in pressure causes the reversal of water flow, which then causes discolored water complaints.
The Water Plant Operator on duty had to manually reset several pumps at Station Numbers 30 & 44 to resume pumping operations.
The Water Authority received 28 discolored water complaints from the Floral Park section of the service territory between March 2nd and 3rd. The Transmission and Distribution (T&D) Responsibility Area was dispatched to the Floral Park area on March 3rd and flushed several fire hydrants to clear/remove any remaining discolored water caused from the reversal of water flow on Saturday night.
Again, the Water Authority regrets any inconvenience this discolored water event caused its customers.
Payment Info
Click Here to Make an Online Payment
Please note: Official Payments charges a nominal fee for Credit Card & eCheck payments. Credit cards payments are limited to $250.00 per transaction. Multiple transactions will be required for payments over this amount.
By Telephone
Credit card and e-Check payments can be made 24 hours a day, 7 days a week online. (e-Check payments may only be made online.)
In addition, credit card payments may be made by phone by calling 1-800-272-9829.
Select Option 3 and use Jurisdiction Code 4252.
*Option 3 is for "Property Tax and All Other Payments"
Service Line Inspection Notifications
Service line inspections and notifications are being performed between the hours of 8 am and 7 pm.
In August, 2022 the Environmental Protection Agency (EPA) released revised guidance to water systems to help them develop inventories of service line installations in order for systems and customers to comply with the EPA's 2021 Lead and Copper Rule.
The Water Authority of Wester Nassau County maintains over 28,000 customer accounts and each customer maintains their own service line connecting its home plumbing to the public water system.
Each connection also has a service line and components maintained by the water system connecting to the water main.
Every single one of these lines must be added to a lead service line inventory required to be compiled by water systems across the country.
This year the Water Authority began performing service line inspections to both complete this inventory and to help provide customers with information on service lines that need to be replaced due to the presence of lead.
Every customer service line will be inspected and inventoried during this process. You may receive a door hanger with information on an upcoming inspection and you may receive a call from our Customer Service Representatives to schedule an appointment if our Field Representatives have been unable to inspect your service.
For more information on the sources and presence of lead in drinking water, please visit the EPA's page Basic Information About Lead in Drinking Water.
Proposed New Environmental Protection Agency Standards regarding PFA's
We applaud the Environmental Protection Agency's commitment to protect public health with this strong proposal. As key stakeholders in this process, we will study the proposal closely and plan to provide direct feedback as requested by the EPA. Once the standard is finalized, we are committed to meeting it. And, we will continue our efforts in court to hold the polluters responsible for the presence of these PFA's in our groundwater and for the high costs of removing them.