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Please see the Water Authority's Rights and Responsibilities Brochure for complete details on this topic.
The customer's responsibilities are as follows:
Leaks on a section of the service line that you own can pose many problems, including property drainage hazards and high bills resulting from undetected water usage. You must have all service line leaks repaired promptly. Based on the severity of the leak, you may be served with a shut off notice if a timely repair is not made.
Water Authority Responsibilities
The Water Authority's equipment and service responsibilities are:
Leaks occurring on a Water Authority owned water main or service line from the main to your property line will be repaired by the Water Authority. If you notice any type of leak, please notify us immediately by calling our 24-hour emergency line at (516) 327-4100. You will be notified if a repair will temporarily interrupt your water service, except during an emergency situation, when we may not be able to provide advance notification. If a service interruption is necessary, every effort will be made to restore normal service as quickly as possible.
If you request to have your service temporarily shut off for a repair or for any other reason you will be charged a $25.00 service fee shutoff and another $25.00 fee for reconnection to cover the cost of the service.
The thawing of the service line from the customer's property line to the premise is the responsibility of the customer.
If repairs to the domestic water meter are necessary, the expense will be incurred by the Water Authority except where the meter repair or replacement is the result of negligence of the customer.
Should it be determined that the necessary repair work is a result of customer negligence, the appropriate charges will be applied to the next bill.