Customer Service

Whenever you have a question about your water service or account, please contact us as soon as possible at the number below. A customer service representative will respond promptly and courteously.

Location & Office Hours

Our business office is open Monday through Friday, from 8:00 a.m. to 5:00 p.m. except for the following observed holidays:

New Year's Day President's Day
Good Friday Memorial Day
Independence Day Labor Day
(Thursday & Friday)
Christmas Day

Emergency calls are answered 24 hours a day, 365 days a year at (516) 327-4100.

1580 Union Turnpike
New Hyde Park, NY 11040

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Employee Identification

All Water Authority personnel carry photo identification badges which you should ask to see prior to allowing them access to your residence.

The Water Authority participates in the Nassau County Police Department's "Crimes Against the Elderly" project. If you suspect that an individual is an impostor utility worker, you should immediately contact our customer service department in order to verify the individual's identity.

Our customer service representatives are trained to recognize the identities of our employees and can confirm their assigned work locations.

If you notice suspicious activity on Water Authority property, please call Customer Service 24-hours a day at (516) 327-4100