Current Events

Board of Directors Meeting  

July 25, 2016

New Payment Options


Outside water usage is
prohibited year round
between the hours of
10:00 AM and 4:00 PM.

Learn more...

Emergency Notification Form

Discolored Water, July 12, 2016

July 12, 2016 12:05 pm - Some residents of Elmont and Franklin Square may be experiencing discolored water due to issues with a booster pump in that area. We are working to bring those systems back online and will continue to monitor the situation.

We are sorry for any inconvenience this has caused.If you experience any discoloration, to let your cold water faucet run for at least 15 minutes until the water runs clear.
Customers should refrain from using hot water until their cold water clears and avoid doing any laundry until the water clears.
If the problem persists, please contact the Water Authority at (516) 327-4100.


Water Authority of Western Nassau County Board Approves Water Rates Effective June 1, 2016

New Hyde Park, NY — At its May 23rd public rate meeting, the Board of Directors of the Water Authority of Western Nassau County (Water Authority) approved an overall 9.4% increase in water rates. Residential customers will receive a 4.1% increase while commercial customers will receive an increase based on the size of their meter. Public fire hydrant rates will remain unchanged from the current annual charge of $936.

The 9.4% increase in rates is a result of the Water Authority’s increased costs related to debt service costs required to fund the Water Authority’s capital plan which includes critical projects related to wellhead treatment or iron removal. The most significant project is the design and construction of two VOC (“Volatile Organic Compound”) treatment facilities required to treat the water provided by four wells, all located in Elmont, which are currently out of service due to the VOC levels. These wells are responsible for providing approximately 7.5 million gallons of water capacity to our system on a daily basis and are critical to the western portion of our service territory. Water supplied by the four wells is stored in the 5-million gallon storage tank located across from Belmont Park.

The Board of Directors and Water Authority staff completed its review of the comprehensive rate study conducted by D&B Engineers and Architects, P.C. (D&B). D&B was hired to independently assess and evaluate the Water Authority’s existing water rate structure as distributed to its four customer classes while ensuring adequate funding of all water operations as well as all capital and debt service costs.

The quarterly bill for the minimum use customer will increase from $41.51 to $44.38. Average annual residential charges (based on average usage of 104,600 gallons per year) will increase from $440 to $466. The average annual commercial charges (based on average usage of 482,300 gallons per year) will increase from $1,832 to $2,293.


Main Flushing Program
The Water Authority 2016 Main Flushing season has begun. We anticipate each flushing section to be completed within one week of its start date.

Main flushing will be performed each week from Sunday through Wednesday from 11 P.M. - 7 A.M. ending Thursday at 7 A.M.

This season's schedule is continuing as listed below. See our Current Flushing Schedule for more information.

== Current Sections == 

Section 7: Elmont
From: Miriam Court to Dutch Broadway
Queens Avenue and Donovan Street
Starting:Sunday, June 12, 2016

1580 Union Turnpike, New Hyde Park, NY 11040-1762
Phone: (516) 327-4100 | Fax: (516) 327-4132
Public Water Supply Identification No. NY2902830
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