May 23, 2019
Some residents of Elmont may be experiencing discolored water due to issues with a booster pump in that area. We are working to remedy the situation and will continue to monitor the situation.
We are sorry for any inconvenience this has caused.
If you experience any discoloration, to let your cold water faucet run for at least 15 minutes until the water runs clear.
Customers should refrain from using hot water until their cold water clears and avoid doing any laundry until the water clears. If the problem persists, please contact the Water Authority at (516) 327-4100.
Main Flushing Program
The 2019 Flushing program began on Sunday, March 31, 2019
Our main flushing program is in operation. Flushing is performed Sunday through Friday between the hours of 11 p.m. and 7 a.m.
Section 31: Elmont From: Audrey Avenue / Donovan Street to Franklin Avenue Between: L Street / Bretton Road and Dutch Broadway Notfications Start: May 10th Flushing Start: May 14th As new sections are scheduled, more information may be found on our Current Flushing Schedule page.
Warning: Third Party Payment Sites
The Water Authority has heard from customers that the third party payment site Doxo sometimes appears at the top of web searches when they are looking to pay their bill.
Doxo is not affiliated with the Water Authority of Western Nassau County in any way. It is a site that allows customers to pay their bills to any other site by charging monthly and one-time payment fees, then writing checks and mailing them on the customer's behalf.
These fees charged by Doxo are not paid to the Water Authority and we cannot control when we will receive customer payments from Doxo or any 3rd party site.
If a bill is due soon or overdue, this may result in a late payment charge and/or disconnection of service depending on the situation.
The Water Authority recommends that customers pay their bills using the approved vendor listed on our web site at http://www.wawnc.org/payments.
Work In Progress
Water Supply Improvement
Wellhead Treatment for VOC Removal Phase 1 - Stations 15A & 15C/E Placed in service: May, 2018.
Project Scope
As part of our commitment to providing a safe and reliable supply of high quality drinking water for our customers, we are bringing select wells back into service upon installation of wellhead treatment for the removal of volatile organic compounds (VOCs) commonly found in Long Island's groundwater. By increasing the reliability and availability of drinking water supply in our service area, we will be better able to serve our customers and have more resources ro respond to emergency situations.
Phase 1
Station Number 15A: The existing building will be replacedwith a new energy efficient building and setup for off-site future wellhead treatment.
Station Number 15 C/E: Construction of a new energy efficient treatment building, rehabilitation of the existing building, and installation of a new emergency standby generator.
