Current Events

Board of Directors Meeting

 Monday, October 26, 2020

 

 


Emergency Notification Form

Online Board Meeting Information

Members of the public that would like to join the Water Authority's Board meeting tonight can connect online via a standard web browser or using the Webex app as well as via telephone.

If you would like to have a chance to comment in the meeting when the Board opens the floor to public comment, please attend the meeting using a web browser or app.
Telephone call ins will be listen only.

You can connect to the 7:00 PM meeting online using this link.

You can join by Phone by calling +1-408-418-9388.

No registration is required, but  you will need to enter the following codes:

Meeting number (access code): 132 432 0202
Meeting password: 1580

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Office Access Open as of June 10, 2020

On Wednesday, June 10, 2020 the Water Authority office is reopening to allow customer access during our normal business hours Monday through Friday, from 8:00AM to 5:00PM.

All visitors to the building will be required to socially distance when at all possible, and all visitors must wear a wear face mask when inside the building.

As always, customers may continue to make payments online and via telephone as well as call us (516) 327-4100 with any questions regarding water service.

In an effort to focus on the safety of our customers and employees, we continue to operate under the following limitations at this time:

  • All non-essential customer appointments are suspended and we have deferred all service shut-offs.
  • We have increased the cleaning and disinfection of our work spaces, and have scheduled electrostatic disinfection of our offices.
  • Procedures remain in place to allow for certain employees to work from home when needed.
  • Policies have been implemented for employees to remain home to care for themselves and/or family members who show symptoms of acute respiratory illness.

As always, should an emergency arise, please contact the Water Authority immediately.
Customers can continue to call (516) 327-4100 with any questions regarding water service.

 
Outside Water Use Restrictions

The Water Authority reminds customers that all residents of Nassau County are prohibited from outside water usage year-round between the hours of 10 a.m. and 4 p.m.

In addition, the following restrictions apply:

  • Customers with Odd-Numbered addresses may only water on Odd-Numbered Days
  • Customers with Even-Numbered addresses or premises without a numbered address, may only water on Even-Numbered Days.
In addition, the summer weather has resulted in extraordinary demand for water service.  In order to avoid more serious problems that would hinder our ability to provide water for fire protection and other essential services, we are calling on our customers to voluntarily reduce outdoor water usage such as lawn watering and car washing or similar non-essential water usage.

Should you have any questions, please contact our customer service department  at (516) 327-4100 Monday through Friday between the hours of 8:00 AM to 5:00 PM.

 

 
New FAQ Regarding 1,4-dioxane

We have added a Frequently Asked Questions regarding the treatment of 1,4-dioxane to our web site.

Please Click Here to read it.


 
1580 Union Turnpike, New Hyde Park, NY 11040-1762
Phone: (516) 327-4100 | Fax: (516) 327-4132
Public Water Supply Identification No. NY2902830
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