The Water Authority has heard from customers that the third party payment site Doxo sometimes appears at the top of web searches when they are looking to pay their bill.
Doxo is not affiliated with the Water Authority of Western Nassau County in any way. It is a site that allows customers to pay their bills to any other site by charging monthly and one-time payment fees, then writing checks and mailing them on the customer's behalf.
These fees charged by Doxo are not paid to the Water Authority and we cannot control when we will receive customer payments from Doxo or any 3rd party site.
If a bill is due soon or overdue, this may result in a late payment charge and/or disconnection of service depending on the situation.
The Water Authority recommends that customers pay their bills using the approved vendor listed on our web site at http://www.wawnc.org/payments.
Work In Progress
Water Supply Improvement
Wellhead Treatment for VOC Removal Phase 1 - Stations 15A & 15C/E Placed in service: May, 2018.
Project Scope
As part of our commitment to providing a safe and reliable supply of high quality drinking water for our customers, we are bringing select wells back into service upon installation of wellhead treatment for the removal of volatile organic compounds (VOCs) commonly found in Long Island's groundwater. By increasing the reliability and availability of drinking water supply in our service area, we will be better able to serve our customers and have more resources ro respond to emergency situations.
Phase 1
Station Number 15A: The existing building will be replacedwith a new energy efficient building and setup for off-site future wellhead treatment.
Station Number 15 C/E: Construction of a new energy efficient treatment building, rehabilitation of the existing building, and installation of a new emergency standby generator.
Articles Regarding 1,4-dioxane
In a recent edition of Newsday there are two articles about contaminants in public water
supplies on Long Island. They stem from the results of the EPA's third Unregulated
Contaminant Monitoring Rule ("UCMR") that was released in August 2016. Every five
years the EPA is required to designate a list of contaminants which are not presently
regulated. This means that there are no national safe drinking water standards
established for these contaminants. The EPA studies the results and determines if
any of the contaminants pose a health risk and should be regulated.
One article focused mainly on one contaminant, 1,4-dioxane which is a solvent used in
textile processing, printing processes and detergent preparations. Although the EPA
has not set a standard for 1,4-dioxane, New York State has established a standard of
50 parts per billion for any unregulated organic chemical, including 1,4-dioxane. The
Water Authority's highest detection of 1,4-dioxane is 12 parts per billion at one
location, well below the standard. The remainder of the results range for no detection
to 0.84 parts per billion.
At present there is no treatment method for the removal of 1,4-dioxane from the water
supply, however Suffolk County Water Authority is performing a large-scale pilot study
aimed at removing 1,4-dioxane. Construction of the pilot treatment system is
scheduled to be completed by April of this year. Suffolk County must collect data for a
year before it can present their result to the State for approval of the treatment
method.
As with any regulated contaminant if the water from any of Long Island's public water
supply wells exceeds the standards, the wells must be taken out of service until
treatment is installed to remove the contaminants from the water. At present the
Water Authority uses air-stripping and granular activated carbon facilities to remove
volatile organic compounds ("VOC") from the water. Construction is underway for two
new air-stripping facilities to treat four wells that have been out of service due to VOC
contamination.
The Water Authority customers can rest assured that the public water that flows from
their faucets is one of the most highly regulated supplies in the United States and is
safe to drink.
Beware Fake Utility Workers
A Warning Regarding Fake Utility Workers
Newsday has reported that once again thieves on Long Island have posed as utility workers in order to gain access to homes.
Please be aware that under normal circumstances the Water Authority will not send utility workers to customer homes without scheduling an appointment ahead of time.
If you have an unexpected worker show up and claim to be from the Water Authority, we suggest that you do not let them into your home and call our Customer Service number at (516) 327-4100 to speak with one of our representatives to verify that they are one of our employees.
If you feel you or someone else is in danger, please call 911 immediately.
Please share this information and help insure that you, your family, and neighbors have a Healthy and Happy Holiday Season.
