Current Events

Board of Directors Meeting  
Monday, March 2, 2015.

New Payment Options


Outside water usage is
prohibited year round
between the hours of
10:00 AM and 4:00 PM.

Learn more...

Emergency Notification Form

Current Service Issues
UPDATE 12:29PM: We are in the process of turning service back on in the area of the Miriam Parkway main break.

Because several valves had to be closed to repair the main break, they will be turned on over time to minimize impacts to the system which might cause discolored water.

If you do experience discolored water, please refer to the bottom of this announcement for information on how to deal with the situation.

 If you are experiencing a disruption of service, please see below:

Water Main Break: Miriam Parkway, Elmont

There is a shutdown of water services due to the emergency repair of water main on Miriam Parkway in Elmont.

If you reside on or in the general area the streets listed below, you may experience no water service, low water pressure, and/or discolored water for a period of time. We have crews working at the site and repairs will be completed as quickly as possible.

  • On Miriam Pkwy from Empire Street north to Silver Street
  • On Silver Street from Miriam Pkwy north to intersection of Barbara St and Norfeld Blvd
  • On Miriam Ct from Miriam Pkwy to Lydia Avenue
  • On Lenox Street from Opal Street to Dauntless Pkwy On Empire Street from Opal Street to Miriam Pkwy.

Discolored Water: New Hyde Park

We have also received several reports of discolored water in New Hyde Park and are looking into the extent of the issue and possible causes now.

There are no health risks associated with discolored water, as the particulate matter causing the discoloration is simply iron and manganese oxides, and are not harmful.

If you experience this problem, the easiest way to eliminate the discolored water from your system is to run as many cold water faucets, including bath tubs, sinks, and outside spigots, as possible at the same time. This will create a high enough flow rate from the water main to your home to clear out any sediment which may have found its way into your service line. If the problem does not clear up within a few minutes, it is possible that the sediment in the water main has not settled out yet. In this case, wait an hour or so and try it again.

If you have any questions, please call our Customer Service Department at (516) 327-4100.

Flushing Update December 5, 2014
The Water Authority's main flushing program has been suspended until Spring, 2015.
Water Storage Tank Improvements Begin
In order to continue supplying our customers with high quality water service, the Water Authority of Western Nassau County (the “Water Authority”) has instituted a maintenance and rehabilitation program for its seven water storage facilities.  This periodic rehabilitation of tank interiors and exteriors improves not only the tank’s appearance but also extends the service life of the tank and prevents corrosion, thereby helping to maintain high water quality.

The Water Authority has just begun the rehabilitation of its elevated water storage Tank No. 19, located on the north side of 2nd Avenue between S. 5th Street and S. 6th Street in New Hyde Park.  This project includes repairs to the tank and power washing and sandblasting to remove dirt and old coatings.  After the repairs and cleaning are completed, the interior and exterior surfaces of the tank will be painted.  This work is being performed by JPI Painting Inc., the Water Authority’s contractor.

Special rotary compressors will be used to minimize noise and complete containment of the tank will keep any dust or debris generated by this work within the boundaries of the work site.  On weekdays, work will be performed between the hours of 8:00 a.m. and 5:00 p.m., and no work is scheduled to be performed on weekends unless it becomes necessary due to adverse weather conditions during the week.

The paint that will be used is approved for use on water storage tanks by the New York State Department of Health.  This tank has a capacity of approximately 1,265,000 gallons of water and serves the Water Authority’s customers in New Hyde Park, Bellerose and the northern portion of Floral Park.  The rehabilitation and painting is expected to be complete by the end of May 2015.

Should you have any further questions about our activities at the site, please contact our customer service department at (516) 327-4100 between the hours of 8:00 a.m. and 5:00 p.m.

Thank you for your patience during this important improvement project.

Annual Water Quality Report

We have published our Annual Water Quality Report for 2013. You can view all of our Water Quality Reports on this page.

1580 Union Turnpike, New Hyde Park, NY 11040-1762
Phone: (516) 327-4100 | Fax: (516) 327-4132
Public Water Supply Identification No. NY2902830
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