We have become aware that a company is currently engaged in a marketing practice that involves leaving a small empty vial in an envelope on the door of several customers in Long Island. The vial comes with instructions to fill up the vial with water and put it back outside for a free water test. In addition, we have been told that some customers have received calls from at least one company that told them that their water is "bad" and were further advised to purchase their company's water filtering units.

ABOUT THIS MARKETING TACTIC

The Water Authority is not affiliated with these filtering companies in any way. While we believe purchasing these types of systems is a personal decision, we do want our customers to know that the quality of the water service that we deliver to customers meets all federal and state primary drinking water standards, and there is no need to be concerned about the quality of your water. Also, if you do decide to use a home treatment device, it is important that you adhere to the manufacturer’s instructions for maintaining the device. Homeowners who choose not to follow the recommended instructions properly could reduce the effectiveness of these devices and end up with lower quality water.

The Water Authority of Western Nassau County has moved to its newly constructed headquarters building at 1580 Union Turnpike, New Hyde Park.

We are very excited to be moving into a new facility that will help us provide better customer service.

All of our telephone numbers remain the same, so please call (516) 327-4100 to speak with a customer service representative.