June 23, 2020 - Due to increased demand, the Water Authority has placed additional pumps in service last evening and today.
When an additional pump is placed in service, it may result in localized discolored water in the general area. The Water Authority will be monitoring the area to minimize any service issues. Areas affected may include Elmont, Floral Park, Franklin Square, and Valley Stream.
If discoloration does occur, the water will continue to be safe and pose no health risks. Discolored water usually results when sediment on the bottom of water mains is disturbed by a reversal in the direction of water flow or a sudden change in pressure. When the flow equalizes, the water will clear up as the sediment settles out of the water.
If you experience any discoloration, to let your cold water faucet run for at least 15 minutes until the water runs clear.
Customers should refrain from using hot water until their cold water clears and avoid doing any laundry until the water clears. If the problem persists, please contact the Water Authority at (516) 327-4100.
Office Access Open as of June 10, 2020
On Wednesday, June 10, 2020 the Water Authority office is reopening to allow customer access during our normal business hours Monday through Friday, from 8:00AM to 5:00PM.
All visitors to the building will be required to socially distance when at all possible, and all visitors must wear a wear face mask when inside the building.
As always, customers may continue to make payments online and via telephone as well as call us (516) 327-4100 with any questions regarding water service.
In an effort to focus on the safety of our customers and employees, we continue to operate under the following limitations at this time:
All non-essential customer appointments are suspended and we have deferred all service shut-offs.
We have increased the cleaning and disinfection of our work spaces, and have scheduled electrostatic
disinfection of our offices.
Procedures remain in place to allow for certain employees to work from home when needed.
Policies have been implemented for employees to remain home to care for themselves and/or family
members who show symptoms of acute respiratory illness.
As always, should an emergency arise, please contact the Water Authority immediately. Customers can continue to call (516) 327-4100 with any questions regarding water service.
Outside Water Use Restrictions
The Water Authority reminds customers that all residents of Nassau County are prohibited from outside water usage year-round between the hours of 10 a.m. and 4 p.m.
In addition, the following restrictions apply:
Customers with Odd-Numbered addresses may only water on Odd-Numbered Days
Customers with Even-Numbered addresses or premises without a numbered address, may only water on Even-Numbered Days.
In addition, the summer weather has resulted in extraordinary demand for water service. In order to avoid more serious problems that would hinder our ability to provide water for fire protection and other essential services, we are calling on our customers to voluntarily reduce outdoor water usage such as lawn watering and car washing or similar non-essential water usage.
Should you have any questions, please contact our customer service department at (516) 327-4100 Monday through Friday between the hours of 8:00 AM to 5:00 PM.
New FAQ Regarding 1,4-dioxane
We have added a Frequently Asked Questions regarding the treatment of 1,4-dioxane to our web site.
